
Attorneys and staff at Day Pitney LLP are always asking for more opportunities to learn and become more efficient. For many years when technology was not quite as ubiquitous in the legal industry, ad hoc training efforts were more than enough to keep people learning. The Learning & Development Department could focus on features and functions that were unique to a particular application, and those features and functions would translate easily into someone’s workflow. But as technology has infiltrated the legal industry, legal workflows have become much more complicated. You rarely stay within one application to complete a task – so although Learning & Development Departments might offer training on a word processing software, common workflows now demand the intersection of word processors with PDFs, e-mail programs, and document management systems. LTC4 has provided us with a way to organize and deliver training in terms of those complicated workflows, rather than just the unique features of one or two applications. Furthermore, using LTC4 Core Competencies has allowed us to track where our population is as a whole; it enables us to identify variations in workflow that can be optimized in different departments or practice areas. This has resulted in more intimate knowledge of the needs of our workforce so that we can offer differentiated instruction to those groups. LTC4 is becoming more and more a part of our organizational DNA; it provides context to our training efforts and enables us to strategically plan for the learning opportunities we need to create for our organization as a whole.
Carrie Kirby, Day Pitney LLP